Official representative of BOGNER for Bulgaria

Cancellation Policy

Cancelation policy

IX. (1) Users who ordered goods from the SITE has the right to refuse to accept the goods ordered by him when she was delivered only under the following conditions cases:
- If the delivered item does not correspond to the ordered by the user and it can be detected by routine examination of the goods;
- If transporting the goods or their packaging is damaged;
- If the price the consumer must pay does not match the one initially offered SITE;
- If not met the deadline announced for delivery.
2. Returns on the above points are made only at the time of delivery.
X. Apart from the foregoing cases, the consumer has no right to refuse to accept and pay for ordered products. Otherwise he obliged to cover the costs of delivery and return of goods.
XI. In the case of refusal to receive the goods be drawn at the time of delivery. If a user rejects signing of the protocol, it is assumed that his refusal to receive the goods and it is unfounded due to the costs of delivery and return of goods.
XII. After receipt and payment of goods, the user can make a claim and request its return and refund of its price in the following cases:
1. If the product has a significant deficiency or discrepancy that could not be detected by routine examination of the goods;
2. If use goods have a material defect which makes it unfit for its purpose;
3. Without giving any reason for returning the product if it is in its original form, packaging and quality.
XIII. Returns are accepted as follows:
1. In point (1) and (2) XII: within 24 hours of receipt of the goods.
2. In point (3) XII: the Law on Consumer Protection, Article 55, the consumer has the right, without compensation or penalty and without giving any reason to abandon the purchased goods within 14 / fourteen / working days from the date of receipt of goods.
Seller will reimburse the consumer in full amount paid by him, not later than 14 / fourteen / days from the date on which the consumer has pursued declined by bank transfer or courier whose expenses are borne by the consumer.
XIV. (1) Upon returning the item for replacement or refund, the User is obliged to send with this product the following documents:
receipt, a copy of the invoice, completed with the following fields:
- Refund: product who wishes to return, reason for return, IBAN account number;
- Replacement of size or other item, indicating the ID name of the item, size and color you want.
2. In the absence of any of the above documents, the Seller reserves the right to refuse a refund and / or exchange.
3. Return items are carried only by courier, at the option and expense of the consumer.
4. The transport costs for the return of the purchase are borne by the consumer.
To be returned to a product, it must be in an excellent presentation:
- The product is not used;
- The packaging is preserved;
- Is reserved receipt and invoice.
XV. If there is a discrepancy between ordered and delivered goods, which could not be established at the time of delivery, the goods are replaced after the user's query and view made to establish the inconsistency.
XVI. If desired by the user to replace the purchased item from the site size or other goods, it is sent back by courier at: 1000 Sofia, Vitosha blvd. 80, ground floor, at the expense of the USER only provided that the product is not used, the packaging and its cash memo reserved. The superseded amount of purchased item / s, respectively, is sent back to the user at the address for delivery at the expense of the SITE.
XVII. When registered five refusal to accept a request from the user profile address or name, Seller reserves the right to refuse execution of a subsequent order.
XVIII. When returning an item purchased from the site required the user to adhere to these terms and conditions XII (3). Seller refused to accept consignments sent for refund.